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This is an actual e-mail conversation between scoutbugle.com sales and a  new customer.  Obviously I pulled names and e-mail addresses and I did correct some grammar.  Bolding was added at the end, and the last message is the critical one here.

From: Keith F
To: sales@scoutbugle.com
Subject: Centennial Boy Scout Bugle
Date: Thu, 27 May 2010 11:54:37 -0500

Hi I am interested in the Centennial Boy Scout Bugle. How long would it take for this bugle to be shipped? If the bugle does not play to our liking what is your return policy? What will my total cost be for the Centennial bugle,mouth piece,solid case,shipping,taxes etc.? I live in Iowa,LA. 70647.


On Thu, May 27, 2010 at 12:18 PM, <sales@scoutbugle.com> wrote:

Cost: $209 +$15 S&H&I probably going out be Fed-ex Ground (Inculde phone number and if it's a business address). I can ship tomorrow, maybe even today...otherwise probably not until Tuesday due to the holiday.

I guess I SHOULD come up with a policy for returns...but it becomes situational.

In general a week and the buyer covers shipping both ways and I'll eat "restocking" fee. Hopefully it can include a letter on what isn't liked and any suggestions for improvements. And assume it's returned as shipped.

I understand things like sitting in a closet for birthdays and waiting a week so the trumpet teacher can check it out, etc. So I don't want to be a jerk about things.. I do have a MAXIMUM by paypal of 60 days from the time payment was received. But that was only an issue once when I didn't realize HOW LONG ago they purchased the product...

I'm expecting very few problems with the Centennial bugles compared to some of the horns made in India ...as a matter of fact I'm expecting no problems. No Brigadiers or Amatis have ever been returned (Except one damaged in shipping, and I've really souped up my packaging because of it) and I see the quality of build on the Centennial is right up there with those horns (we just left off some decoration items to keep costs down). Play wise, my worst critic (wife) liked the Centennial better then the Kanstul in hearing tests as did my son (high school drummer) My daughter made it a tie with the Amati..so that was overall reassuring)

Take care


From: Keith
To: <Sales@Scoutbugle.com>
Subject: Re: Centennial Boy Scout Bugle
Date: Fri, 28 May 2010 10:02:56 -0500

Fred where is this bugle manufactured.?. Would you recommend this bugle for my son to play in his troop. He is a good trumpet player. I would like something to last and sound good not to expensive. If I decide to purchase the bugle do you take visa.


On Fri, May 28, 2010 at 10:19 AM, <Sales@scoutbugle.com>

Built in China. Production manager and final QA is out of the US.

These horns were designed to be "players" so when a design decision between playability and "tradition" had to be made, playability came first.

The quality was Amazing. I thought the early prototypes were pretty good for the price, these are VERY good for the price.

Should work out well for the troop, especially with the case where he can put it up somewhere during troop activities to avoid "accidents."

Credit card processing is done through PayPal and they take all the cards, or at least Visa, MC and AE.

Hope that helps!

From: Keith F
To: Sales@scoutbugle.com
Subject: Re: Centennial Boy Scout Bugle

Date: Fri, 28 May 2010 11:13:19 -0500

Fred I just ordered the bugle and case. Is the case the one shown with the back pack straps. How long it it take to ship and what will the approximate arrival time be. Summer camp is around the corner. He would like to it for then.

Thanks for your help
On Fri, May 28, 2010 at 1:57 PM,<Sales@scoutbugle.com> wrote:

I might make today, Tuesday at the latest (Holiday). 3 days in route.


From: Keith F
To: <Sales@scoutbugle.com>
Subject: Re: Centennial Boy Scout Bugle
Date: Fri, 4 Jun 2010 08:25:08 -0500

Fred we received the bugle. It was just what you said it would be. My son loves it.
many thanks for your help.



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